Community Management
Comments, messages, mentions and support tickets in one place.
Recent comments
Sarah Kim Instagram
Love this collection! The color palette is absolutely stunning 🎨✨
Daniel Lee Facebook
When will this be available in stores? Been waiting for the drop!
Mia Rodriguez Instagram
Just ordered mine! Can't wait for it to arrive 📦🙌
Jake Patel YouTube
The quality of the video production keeps getting better. Great work team!
Amara Nwosu LinkedIn
Impressive growth strategy. Would love to connect and share insights.
Direct messages
Lisa Johnson Instagram DM
Hi! I'm interested in the collaboration opportunity you mentioned…
Ryan Williams Facebook Messenger
Thanks for the quick response! Let's schedule a call for tomorrow.
Karen Garcia LinkedIn
I've sent over the proposal. Please review when you get a chance.
Tom Baker Instagram DM
Can you share the media kit? Our team wants to review it before…
Brand mentions
"Just discovered @brightside and their content is next level! 🔥"
Twitter — @techguru42
"Has anyone tried @brightside's new scheduling tool? Thoughts?"
Reddit — u/marketer_pro
"@brightside helped us grow our IG by 300% in 3 months. Incredible team!"
Instagram — @growwithsam
"@brightside's pricing page is confusing. Took me 20 min to understand the tiers."
Twitter — @uxcritic
Recent reviews
"Absolutely love this platform! Best social media tool we've used."
Emily Clark · G2
"Great features but the onboarding could be smoother. Once you learn it, it's fantastic."
Mark Davis · Capterra
"The AI assistant feature alone is worth the subscription. Game changer for our agency!"
Priya Sharma · Trustpilot
Reply templates
Thank You — Generic
Thank you so much for your kind words! We really appreciate your support and are glad you love our…
Collaboration Inquiry
Hi! Thanks for reaching out about a potential collaboration. We'd love to discuss this further. Could you…
Negative Feedback Response
We're sorry to hear about your experience. Your feedback is valuable and we'd like to make things right…
Product Question
Great question! Here's everything you need to know about that feature. Feel free to reach out if you…
Support tickets
#TK-1042 — Unable to connect Instagram account
Assigned to Alex Morgan
#TK-1038 — Scheduling post to multiple platforms fails
Assigned to Jordan Lee
#TK-1035 — Request for custom report export format
Assigned to Sarah Kim